Support
At SpinGreen Casino, we believe your gaming experience should be smooth and enjoyable from start to finish. That's why we've assembled a dedicated support team ready to assist you whenever questions arise or you need a helping hand.
Lightning-Fast Live Chat Support
Our most popular support option is our responsive live chat service. Connect instantly with a friendly support agent who can address your concerns in real-time. Whether you need help with your Bitcoin deposits, have questions about our massive welcome bonus of up to €1000 + 250 Free Spins, or need guidance navigating our extensive game collection, our chat support team is just a click away.
Live chat support is available 24/7, ensuring you're never left waiting when you need assistance most.
Email Support When You Need It
For more detailed inquiries or if you prefer written communication, our email support is at your service. Reach out to us at support@spingreen.casino, and our team will respond within 12 hours, usually much faster. This option is perfect for sending documents or explaining complex situations that might require a more detailed response.
Comprehensive FAQ Section
Many common questions can be answered immediately through our extensive FAQ section. Before reaching out, browse through our carefully organized help center where you'll find information about:
- Account verification procedures
- Deposit and withdrawal methods including Visa, MasterCard, and Bitcoin options
- Bonus terms and wagering requirements
- Game rules and technical requirements
Multilingual Support Team
Our support agents are fluent in multiple languages and are extensively trained in all aspects of our casino operations. They understand the intricacies of our 20+ game providers including NetEnt, Pragmatic Play, and Evolution Gaming, and can help with specific game-related questions.
Commitment to Responsible Gaming
Beyond technical support, our team is trained to provide resources for responsible gaming. If you ever need to discuss gaming limits or self-exclusion options, our support staff will guide you through the process with sensitivity and understanding.
We Value Your Feedback
Every interaction with our support team concludes with a brief satisfaction survey. This helps us continuously improve our service and ensure we're meeting your needs. Your feedback directly shapes how we evolve our support offerings.
At SpinGreen Casino, we're committed to providing not just exceptional games, but exceptional care for our players. Whatever your question or concern, remember we're here to ensure your gaming experience is nothing short of extraordinary.